Normal Shipping

Once your order is received, it begins to be processed. This procedure takes from 24 to 48 hours. Once your order has been processed, we send your order.

Free shipping in the continental US

All the shipping within E.E.U.U are free

Worldwide shipping:

Outside of the United States shipping rates vary. We will notify you of the best rate available to your country of origin. We ship through UPS or Federal Express (We cannot control the time that the authorities in customs takes to process the items. Customer will be responsible for shipping and any additional taxes that your country may require.)

 

Return Policy

If you apply the refund in your case, you will only have to follow some very simple steps:

1.- Send us an email To info@naturaltreasuresofmexico.com indicating the reason for the return, it is important that you do so during the 15 days following the date of receipt of your product.

2.- Send the product All the information to send us your product will be sent to your email. The shipment is paid by the customer.

3.- Pack the product Place the product carefully inside its original packaging; It is important to do them with all its components and parts and to pack it with a bubble.

4.- Almost ready! After receiving and evaluating your product we will contact you to make the change arrive. The shipping cost is at our expense.

5.- Important considerations

• The time to request a return is maximum 15 days after receiving your product.
• It is very important to include in the return, wrappings, cards, certificate, boxes and / or bags of the brand, etc., as well as complementary pieces, etc.
• Remember that the product must be in good condition and with all its parts and / or components, if it arrives incomplete, in poor condition, we can not make the change and your package will be returned to the sender.
• The change will be made when the quality control area has evaluated the product and corroborates that it did not break due to misuse.
• It is very important that you write down the number of your guide and courier, because only then you can track your package back to our warehouse